Appointments and Arrival Times

​

Please schedule appointments by calling our office at (262) 946-6075 (Menomonee Falls), (262) 599-7045 (New Berlin) or going online at www.schusterfamilyeyecare.com.

 

So that we can get you checked in on time, we ask that you arrive at least 10 minutes prior to your scheduled appointment time. For your convenience, we provide online forms for you to complete ahead of your appointment. Completion of online forms prior to you appointment will expedite your check in process.

 

Please give 24 hour or more notice for all appointment cancellations. This 24 hour or more notice may allow us to fill your appointment time with someone on our wait list. We understand that our patients are busier than ever and unavoidable conflicts may occur. However, as a courtesy please notify us as early as possible.

​

Cancellation and No Show Policy

​

Our policy regarding cancellations within 24 hours or missing an appointment without notice is as follows:

 

First appointment missed:

No charge (However, scheduling for all future appointment will require a $20.00 non-refundable deposit.).

 

If you keep this second appointment:

Your $20.00 deposit can be applied to any charges you incur during your visit.

 

Compared to most healthcare offices who charge a “last minute cancellation fee” on the first occurrence, our office policy is very forgiving. However, we must consider the needs of our patients on our wait list.

​

Late Arrivals

​

Our office strives hard to see our patients in a timely manner. Therefore, if you arrive 15 or more minutes late, we may have to reschedule your appointment.

​

What You Should Bring to Your Appointment

​

Please bring an insurance card to your appointment. Failure to provide this information may require payment for the full cost of the appointment at the time of service.

 

Please also bring your most current pair of glasses and if you have them, sunglasses. If you are a contact lens wearer, please bring a copy of your contact lens prescription and/or your contact lens boxes with you.

 

Before patients arrive in our office, we attempt to verify insurance coverage. If the benefits cannot be verified, the full charge of the visit must be paid before leaving the office. Although we provide this research as a courtesy, it is still the patient’s responsibility to check with their insurance plan regarding their coverage. Additionally, it is important to confirm that Dr. Schuster, with whom you have an appointment, is in network with your plan.